Fraud Center

To report a Lost/Stolen Debit Card

• During regular business hours call (954) 335-5100, option 2
• After hours, weekends and holidays call 1-844-665-5228

To report your lost or stolen Visa Platinum Card call 1-800-449-7728

As with all financial transactions, please exercise discretion when using the automated teller machine (ATM) or night deposit facility. For your safety, please follow the suggestions on the link provided- Safety Precautions and Tips

Security Tips

PriorityONE Credit Union will never contact you asking for your Personal Identification Number or account numbers.

Here are several effective security techniques that we encourage you to implement when you use the online banking service:

1. Never reveal your password to anyone or leave your password anywhere that someone else can obtain and use it.
2. Change your password on a regular basis.
3. Use the Exit button to end each Internet banking session. Do not use the Back button to exit the site.
4. Change your session timeout in User Options to a time that meets your needs.
5. Balance your account on a regular basis.

We also have an Identity Theft Program that can assist you. If you suspect your identity has been stolen, one phone call to PriorityONE Credit Union will put you in touch with a certified Identity Recovery Advocate. Your assigned Advocate will provide a complete assessment of the case, develop a specific Recovery Plan with you, and continue to work on your behalf until all suspect events have been resolved. They do all of the legwork! Link to the Identity Theft Program document the Products and Services Section

Useful Websites and Documents

1. Don’t Get Scammed Out of Your Hard Earned Money! 
2. Spoofed Phone Calls
3. 10 Scams of Christmas!
4. Car Wrap Scams
5. About Phishing
6. Counterfeit Check Scams
7. Government Task Force on ID Theft
8. 5 Helpful Security Tips Videos
9. NCUA Consumer Report: Frauds, Scams and Cyberthreats - Part I
10. NCUA Consumer Report: Frauds, Scams and Cyberthreats - Part II