PriorityONE Credit Union of Florida

Identity Theft Program

As part our commitment to fight the effects of identity theft and bring you programs of incredible value every day, PriorityONE provides our members with checking accounts access to comprehensive identity theft recovery services for a nominal monthly Security  Fee of $1.25.

If you suspect your identity has been stolen, one phone call to PriorityONE Credit Union will put you in touch with a certified Recovery Advocate. Your assigned Advocate will provide a complete assessment of the case, develop a specific Recovery Plan with you, and continue to work on your behalf until all suspect events have been resolved. They do all of the legwork!

Depending on your identity fraud incident, your Recovery Advocate will:

  • Perform research to determine the extent of the problem, including a review of all three credit reports (if appropriate)
  • Help you place “Fraud Alerts” with all three credit bureaus and with federal and local law enforcement agencies
  • Coordinate with financial institutions, government agencies, creditors, etc. to resolve incidents
  • Send you Progress Reports throughout your Identity Restoration
  • Confirm that your identity has been returned to your “Pre-Theft Status”
  • Work with law enforcement to help to arrest and prosecute the criminals
  • Follow up for 12 months after recovery

Types of identity fraud covered include: credit/debit card fraud, tax fraud, employment fraud, government documents and benefits fraud, medical fraud, and any other identity fraud recognized by the Federal Trade Commission. Plus, the identity fraud recovery service extends to cover up to 3 generations of your family members! (Please refer to Terms and Conditions for details.)

In addition, you have access to the following two services:

Lost Document Replacement

If you have an important document that has been lost, stolen or destroyed as a result of an identity theft incident or information compromise, we can help! Just let us know and we will refer you to a professional Recovery Advocate who will work with you to replace your missing documents, including credit cards. Your Recovery Advocate will work with you to contact creditors, cancel the compromised information, and obtain replacement documents.

Identity Theft Expense Reimbursement Insurance – up to $10,000*

Expense Reimbursement Insurance is available to cover out of pocket expenses incurred during the identity recovery process up to a maximum of $10,000. Examples of covered expenses include attorneys’ fees, costs of additional credit reports, long distance telephone calls, postage and handling fees, fees for notarizing affidavits, and document and filing fees for grants or credit applications rejected as a result of a stolen identity event. Lost wages due to time off from work are also covered. For a list of complete terms and conditions for the Identity Fraud Recovery services, and to review the Identity Theft Expense Reimbursement Insurance Evidence of Coverage, please click here

       We are counting on our members to help us support this important group program in order to keep the price low; however, if you do not want to participate you can decline your membership at any time by contacting our call center at 954-335-5100 OPT. 2 or by stopping by any of our branch locations.

NOTE: To make sure that no member is left without benefits if identity theft strikes, we require that you tell us if you do not want to participate. Otherwise, you will be included in this covered group.

If you do not have a checking account with PriorityONE Credit Union, there is now one more great reason to open one today! Or, if you prefer, you can purchase coverage for yourself or your family by clicking here to access our additional programs

Equifax Data Breach 2017

Important Information regarding the U.S. Government data breach incident


* Identity theft insurance is underwritten by Lyndon Southern Insurance Company, a member of the Fortegra family of companies. The information provided is a program summary. Please refer to the Identity Theft Expense Reimbursement Evidence of Coverage forms for additional information including details of benefits, specific exclusions, terms, conditions and limitations of coverage. Coverage is currently not available in NY and may not be available in other U.S. territories or jurisdictions in the future.